Dell Laser Printer c1765nfw is a Waste of Money and Time

Disposable printer, only good for maybe 12-24 months of service, as indicated by the warranty. Only guaranteed for 12 months, after this the printer is out of warranty, and, according to Dell customer service, not worth repairing. You must print thousands of pages within the first year to make the per page cost even close to worth it. For us, each page cost well over $1-$2 each! I can order online for 50 cents a page, with higher quality, full photo prints, this is a terrible deal! Even with the few hundred pages of black and white printed text was $1-$2 each, considering our printer was bricked in less than 24 months, with $240 worth of new toner cartridges now wasted!

The wifi on ours went out at month 18, very subtly. Large print jobs would hang the front panel, the dots would stop moving across the panel screen and Windows 8.1 would report lost connectivity to the printer. The only solution was to restart the printer, and print from USB. Only then could full page images or flyers with design elements on the edges be printed. Over faulty wifi we could only print a quarter of the page worth of images before locking up the front panel, necessitating a restart of the printer. Before month 18, printing full page photos at 8.5×11 were brilliant, fast, and easy, all using the same computers, router, and networking setup, all over wifi. All that changed was that large print jobs over wifi started failing 90% of the time at month 18, from 3 different computers.

Each official Dell toner cartridge is about $60. We had $240 worth of new toner in the printer before the failed wifi made it a nightmare to use, with 90% of all print jobs making the printer unresponsive until the next restart. With how few months service you’ll get, this printer is extremely expensive, considering the cost per print, don’t be fooled by it’s cheap price. We spent about $600 since 2013 to print out, maybe, 1,000 pages for it’s total life, and that’s a real stretch. The toner is amazing compared to inkjet cartridges as it is guaranteed to work without use for up to three years, this was the main reason we switched to laser, for extended time between prints!

I am giving this printer 2 stars due to how highly unreliable not only the wifi adapter is, but how irreversible firmware update failures are on this model printer. Unless your printer has features going out on it like ours did, diminishing it’s value, I would never consider updating the firmware, ever, do not attempt to fix what is not broken. The only fix for a failed attempt is a motherboard replacement, which cost more than the printer retails for, according to Dell customer service. On an HP LaserJet, all you need to do is move a jumper on the board inside the printer to recover the factory provided firmware! Lexmark has USB recovery mode for their firmware failures. With Dell, no recovery is possible, only an expensive motherboard replacement. Due to these flaws, only 2 stars, it just isn’t useful for long enough to justify it’s high toner and per page printing costs, waste of money. Go get an HP LaserJet, parts are abundant, HP has the most units sold, so repair is an option after 24 months of service, and many computer shops and techs can service them.

Our c1765nfw died with error code 024-360, aka, new motherboard required.

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